Modern service locations often offer more than one service. Customers may be able to charge an EV, refuel, park or use a car wash at the same site.
As the number of services grows, managing their payments and customer journeys becomes increasingly complex.
Cloudics Flow & Pay solves this by connecting physical payments and service control into one always-online solution.
Adding a new service traditionally means adding another isolated payment terminal.
Over time, the site becomes a fragmented collection of separate, disconnected systems. This results in more hardware to maintain, complex integrations, and a frustrating customer journey.
Cloudics Flow & Pay provides one payment point through which customers can select and pay for different services. It can be connected to EV charging, fuelling, parking, car wash, access control, lockers and other unattended services.
This reduces the need to build a separate payment journey for every service.
Applications and customer accounts can be useful for regular users, but they should not be the only way to access a service.
Imagine a driver who stops at the location for the first time and only wants to use one service. They want to select the charger, fuel pump or car wash and pay directly with a bank card or mobile wallet. Without the hassle of downloading an app, creating an account or entering payment details before being able to continue.
A returning customer, on the other hand, uses a mobile app or loyalty account. Their preferred payment method is already saved, and they can receive personalised prices, loyalty benefits or relevant offers during the transaction.
Another example is a company driver, who identifies themselves with a fleet card or business account. The payment is linked to the company’s agreed pricing and reporting process, making it easier to centrally manage transactions and invoices.
Cloudics Flow & Pay allows all of these journeys to operate side by side, so each customer can use the payment method that best fits their situation – whether it’s an app, a personal or business account, or paying directly with Visa, Mastercard, Apple Pay, or Google Pay.
The need for straightforward payments is particularly apparent in public EV charging.
Drivers should be able to select a connector, understand the price and begin charging without registering or entering into a subscription. AFIR payment requirements have made this an important consideration when operators install or upgrade public chargers.
One approach is to add a separate payment terminal to every charger. At a larger charging hub, however, this also increases the amount of hardware that needs to be installed, connected and maintained.
Cloudics Flow & Pay allows several chargers or connectors to be managed from one shared payment point. The same terminal can also support parking, car washing or other services at the location instead of being reserved for EV charging alone.
A large multi-energy hub and a smaller unattended service point do not have the same requirements. Cloudics Flow & Pay is therefore available in three main configurations.
eOPT Pro includes a touchscreen for locations with several services or more detailed customer journeys.
eOPT Lite provides a more compact option for simpler environments with only a minimalistic payment terminal screen.
Standalone Flow & Pay runs directly on compatible payment terminal hardware and can be integrated into an existing structure, device or service environment.
The hardware can be selected based on the location instead of forcing every site into the same setup.
Introducing a new payment experience can become expensive if it requires operators to replace infrastructure that is still working.
Cloudics Flow & Pay connects the payment with the system delivering the service. Depending on the project, it can be integrated with EV charging management systems, fuel dispensers, forecourt systems, parking platforms, car wash equipment, access control and loyalty solutions.
This makes it possible to improve the customer journey while continuing to use suitable existing equipment and backend solutions.
The solution can also work as part of the wider Cloudics platform alongside the Cloudics Forecourt Controller, POS, self-checkout, and mobile application.
Many charging hubs, parking facilities, car washes and other service points operate without permanent staff.
When something changes, such as a price, service option or payment flow, updating every location separately takes time. Operators also need visibility into what is happening at sites they cannot constantly supervise in person.
Because Cloudics Flow & Pay is cloud-based, services and customer journeys can be managed centrally. Operators can update settings, manage services and monitor transactions across multiple locations without relying entirely on separate local systems.
Customers receive their receipts through a QR code or by email, removing the need to maintain receipt printers at unattended sites.
Consolidating your site’s payment architecture under Cloudics Flow & Pay delivers major financial and operational advantages over fragmented, vendor-specific solutions.
This unified, cloud-managed infrastructure directly reduces expenses across three critical areas.
Lower
CAPEX
Instead of buying separate payment terminals for every individual EV charger, pump, or car wash bay, operators can route multiple services through a single shared payment point. This drastically minimises the upfront hardware investment required to build or upgrade a location.
Reduced operational and maintenance costs
Fewer physical terminals mean fewer hardware components prone to failure, lowering ongoing maintenance costs. Additionally, by replacing physical paper receipts with digital alternatives via QR codes or email, operators eliminate recurring paper expenses and printer-related mechanical downtime at unattended sites.
Simplified integration management
Managing multiple disjointed payment flows and vendor integrations creates administrative friction. Cloudics Flow & Pay provides a single connected environment that handles transactions centrally. This reduces the time and resources spent managing siloed local systems, allowing your business to expand efficiently as new services are introduced.
The main challenge is not simply accepting a card payment. It is connecting the payment with the correct service while keeping the process understandable for the customer and manageable for the operator.
Cloudics Flow & Pay provides a shared payment layer for locations where several services, devices and systems need to work together.
Instead of adding another isolated terminal each time the business develops, operators can use one connected payment environment that can expand with the location.
Contact Cloudics to find the right Flow & Pay setup for your location
info@cloudics.com
+372 628 0000
Cloudics
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